About Us - Game Fairness

Random Number Generator

Providing a safe and secure gaming environment to our players is vital for the success of PartyGaming. We employ algorithms and practices to ensure total fairness to every player. Our random number generation (RNG) system operates at a high level of encryption and randomness to ensure fairness without exception.

To that end, we develop and employ state-of-the-art systems that ensure and maintain a collusion-free environment.

Investigations Team

Our dedicated and ever-vigilant investigations team is trained in using these sophisticated tools to the optimum and you are guaranteed a clean, safe gaming environment.

Our poker brand (maxbonus.co.uk) has earned the distinction of the 'Fairest and Safest' online poker site for its dedicated commitment to creating and maintaining a fair gaming environment. We totally understand the concerns players have about online gaming and have set up an independent department that caters wholly to these concerns. The Investigations Team has been addressing issues relating to the integrity of the site and fairness of the games since the inception of the maxbonus.co.uk. The Investigations team effectively tackles issues such as:

Collusion

Collusion happens between two or more players. It can be defined as a strategy intended to achieve an undue advantage over the other players at the table. We have developed a "Collusion Prevention System" to detect such players and ban them from the site. The sophisticated systems are developed on a high level technological platform and work based on a combined set of algorithms, permutations and combinations. We have further modified our systems to filter the players who collude and identify them so that appropriate action can be taken against them.

Cash out verification

Our commitment to providing a secure environment necessitates the monitoring of funds, both into and out of the system. One of the functions of the Investigations Team is to verify cash outs for their subsequent processing. The basic criterion is to ascertain if the winnings being cashed out are legitimate. maxbonus.co.uk employs a unique combination of advanced system approvals as well as meticulous and skilled manual verification processes to minimize the fraud percentage. This resembles a post facto investigation and allows an in-depth verification into the various aspects of game play, financial details, etc.

Inter-account Transfer

The inter-account transfer privilege is given to players based on the age of their accounts in the card room. Weekly limits are set for players depending on their account status. This facility has been provided for players to transfer money to their friends instantly to enable them to play.

Please note that the inter-account transfer is granted for players to facilitate playing at the site without having the need to make a deposit. Hence, a player is not allowed to cash out money transferred to him by another player. If the player does want to cash out, he would need to comply with the cash out requirements specified in the Inter-account Transfer Terms and Conditions. If a player does not wish to play with the money that has been transferred to his/her account, he/she needs to transfer the money back to the original player for cash out. Please note that this is implemented in the best interests of the game.

Security Message for Associated Users

When you are trying to sit at a table, you may, on occasion, see a message indicating that you are associated with a user already seated at the table. This happens when our system detects a close association between your account and another account at the table. This association is based on a number of parameters, and a system is in place to prevent any possible collusion by two people very well known to each other. This is a standard security restriction that applies to all of our players. We are not targeting your account in particular.

If you have any questions, please contact our 24/7 Customer Care team.